Core Professional Skills
Customer Support & Service Excellence
- Strong ability to assist customers across phone, chat, and email
- Empathetic communication and clear problem-solving
- High customer satisfaction proven by a 4.99★ rating over 8,900+ Uber trips
Digital Content Moderation & Online Safety
- Skilled in reviewing, filtering, and evaluating user-generated content
- Strong understanding of platform guidelines, digital behaviour, and online community standards
- High attention to detail and risk awareness
Remote Work Efficiency
- Experienced working independently and managing daily tasks without supervision
- Proficient using productivity and communication tools (Google Workspace, Slack, Zoom, Notion, Trello)
- Strong organisation, multitasking, and time-management abilities
Technical & Web Skills
SQL (10 LinkedIn endorsements)
- Ability to query, filter, and analyse data
- Useful for content operations, reporting, and digital support roles
Web Tools & Basic Development
- Familiar with HTML & CSS for website structure and styling
- Able to troubleshoot simple website issues and make content updates
- Experience managing websites through CMS platforms like WordPress
Web Services & APIs (2 endorsements)
- Understanding of how online platforms and integrations work
- Confident in analysing issues, testing endpoints, and supporting digital systems
Soft Skills
- Problem Solving
- Clear Written & Verbal Communication
- Patience & Professionalism
- Conflict Resolution
- Attention to Detail
- Adaptability & Fast Learning
Languages
- Italian – Native
- English – Professional level (spoken & written)
Endorsements from LinkedIn
- SQL — 10 endorsements
- Communication — endorsed by colleagues
- Problem Solving — endorsed by colleagues
- HTML/CSS — endorsed for foundational web skills
- Web Services — 2 endorsements